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Shipping policy

Shipping Policy

1. Overview

Flix Ecommerce Ltd, trading as Aluma, operates the Aluma website and sells the Aluma Red Light Cap and related accessories.

By placing an order, you agree to this Shipping Policy.

2. Shipping Locations

Aluma ships orders within the contiguous United States and Canada.

Shipping to Alaska, Hawaii, Puerto Rico, remote regions and other territories may be restricted or subject to an additional charge.

Availability will be shown during checkout.

3. Shipping Costs

Standard shipping is free across the contiguous United States and Canada unless otherwise stated during checkout.

Additional charges may apply to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Remote locations

  • Oversized orders

  • Expedited delivery

  • Other territories

All applicable shipping charges will be displayed before payment.

4. Processing Time

Orders are normally processed and dispatched within one business day after payment.

Processing may take up to three business days during:

  • Product launches

  • Sales

  • High-demand periods

  • Holidays

  • Stock transfers

  • Fraud or payment checks

Orders placed on weekends or public holidays may be processed on the next business day.

5. Delivery Time

Standard delivery normally takes two to five business days after dispatch.

Carriers may include:

  • UPS

  • USPS

  • FedEx

  • Other suitable delivery providers

Delivery times are estimates and are not guaranteed.

Please allow up to 10 business days before reporting a delayed order unless tracking indicates a clear problem.

6. Alternative Fulfilment Locations

During high-demand periods, orders may be dispatched from an alternative warehouse to reduce delays.

This may result in slightly different:

  • Packaging

  • Carrier information

  • Tracking updates

  • Processing times

  • Delivery times

7. Address Changes

Contact customer support as soon as possible to request a delivery-address change.

Include:

  • Your order number

  • The original address

  • The requested new address

Address changes cannot be guaranteed once an order has entered processing or been dispatched.

Customers are responsible for checking the delivery address before completing checkout.

8. Incorrect Addresses

Aluma is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

If an order is returned because of an address error, additional shipping costs may apply before it is resent.

9. PO Boxes

Eligible orders may be delivered to PO Boxes through postal services.

Courier services may not be available for PO Box addresses.

10. Military Addresses

Eligible products may be shipped to military addresses using USPS or another suitable service.

Carrier and destination restrictions may apply.

11. Out-of-Stock Products

If an item becomes unavailable after an order is placed, we may:

  • Cancel and refund the unavailable item

  • Dispatch the remaining items

  • Contact you with an estimated delivery date

  • Offer a suitable alternative

12. Tracking

Customers will normally receive tracking information after dispatch.

Tracking updates may be delayed when:

  • A parcel passes through customs

  • A parcel is transferred between carriers

  • A local delivery provider takes possession

  • The carrier’s tracking system is delayed

13. Delayed Deliveries

If delivery has exceeded the expected timeframe, contact customer support.

We may:

  • Investigate the shipment

  • Contact the carrier

  • Request confirmation of the delivery address

  • Arrange a replacement where appropriate

  • Offer another reasonable resolution

14. Damaged Parcels

Report damaged parcels within seven days of delivery.

Please provide:

  • A photograph of the shipping label

  • Photographs of the outer packaging

  • Photographs of the internal packaging

  • Photographs or videos of the product

  • Your order details

Keep all packaging until the claim has been resolved.

15. Missing or Stolen Parcels

If tracking states that an order was delivered but you cannot locate it:

  1. Check around the delivery location.

  2. Ask other household members.

  3. Check with neighbours or building staff.

  4. Review any delivery photograph.

  5. Contact the carrier.

  6. Contact Aluma customer support.

We may request photographs of the delivery location or address signage.

16. Cancellations

Contact customer support as soon as possible to request cancellation.

We will attempt to process the request, but cancellation cannot be guaranteed after the order has entered automated processing or has been dispatched.

If the order has already been dispatched, the Return and Refund Policy will apply.

17. Customs and Import Charges

International customers are responsible for applicable:

  • Customs duties

  • Import taxes

  • Brokerage charges

  • Local handling fees

Aluma is not responsible for delays caused by customs.

18. Shipping Insurance

Parcels may be insured against loss or damage up to the amount permitted by the carrier.

Customers must provide information reasonably required for an insurance or carrier claim.

19. Contact Information

Brand: Aluma
 Company: Flix Ecommerce Ltd
 Email:
 Phone:

Business address:
 82a James Carter Road
 Mildenhall
 IP28 7DE
 United Kingdom