Terms of Service

1. Introduction

These Terms of Service govern the Aluma website and the purchase and use of Aluma products.

Aluma is a red light cap brand operated by Flix Ecommerce Ltd.

The principal product offered by Aluma is a wearable red light cap designed to deliver red and near-infrared light to the scalp.

By accessing the website, creating an account or purchasing a product, you agree to these Terms of Service.

If you do not agree, you must not use the website or purchase products through it.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to make a purchase.

If you purchase on behalf of a company or organisation, you confirm that you have authority to bind that organisation.

3. The Aluma Red Light Cap

The Aluma Red Light Cap is a wearable consumer wellness product intended for scalp use.

Product descriptions, specifications, wavelengths, operating modes, treatment times, power information and accessories are displayed on the relevant product page or in the supplied manual.

We may update product designs, packaging, components or specifications where this does not materially reduce the product’s essential functionality.

Images are provided for illustration. Minor differences in appearance, packaging or finish may occur.

4. Product Use and Safety

You must read and follow all supplied instructions before using the Aluma Red Light Cap.

You are responsible for:

• Using the product only for its intended purpose

• Following the recommended session length

• Keeping the cap, controller and charging components dry

• Using the supplied or approved charging equipment

• Inspecting the product before use

• Stopping use if the product becomes damaged

• Keeping the product away from children when unsupervised

• Following cleaning and storage instructions

• Using any supplied eye protection as directed

Do not use a damaged product, exposed cable, damaged battery or defective charger.

Do not modify, open, dismantle or attempt to repair the product unless expressly authorised by Aluma.

Consult an appropriate healthcare professional before use if you:

• Have a medical condition affected by light exposure

• Take medication that increases sensitivity to light

• Have an active or serious scalp condition

• Have experienced an unusual reaction to red or near-infrared light

• Have a condition triggered by flashing or pulsed light

• Have been advised by a healthcare professional to avoid light-based devices

Stop using the product and seek appropriate advice if you experience a concerning or persistent adverse reaction.

5. No Medical Advice

Information provided by Aluma is for general informational purposes.

Unless expressly stated otherwise, the Aluma Red Light Cap is not intended to diagnose, treat, cure or prevent disease.

Website content, product information and customer support do not replace professional medical advice.

You should not delay seeking medical advice because of information provided by Aluma.

6. Results Disclaimer

Individual results vary.

Aluma does not guarantee:

• Hair growth

• A specific increase in hair density

• Prevention of hair loss

• A particular cosmetic outcome

• Results within a specific timeframe

• Results equivalent to those experienced by another customer

Customer testimonials, photographs and reviews represent individual experiences and do not guarantee that another user will experience the same outcome.

7. Product Availability

Products may become unavailable due to:

• Demand

• Manufacturing delays

• Supply-chain disruption

• Warehouse availability

• Product updates

• Discontinuation

We may:

• Limit quantities

• Cancel an unavailable product

• Issue a refund

• Offer an alternative

• Accept preorders or backorders

• Provide an estimated restock date

8. Orders

You are responsible for reviewing your order before completing checkout.

An order confirmation acknowledges receipt of your order. It does not guarantee acceptance.

We may reject or cancel an order where:

• Payment cannot be authorised

• Fraud is suspected

• Information is incorrect

• A product is unavailable

• A pricing error has occurred

• Delivery is unavailable

• The order breaches these terms

Where payment has already been taken for a cancelled order, the affected amount will be refunded.

9. Pricing and Payment

Prices are displayed in the currency stated at checkout.

Prices may change without notice. Changes do not affect orders already accepted.

Available payment methods may include:

• Credit cards

• Debit cards

• PayPal

• Digital wallets

• Other payment services shown at checkout

Payment providers may apply their own terms and privacy policies.

10. Promotions and Discount Codes

Promotions may be subject to:

• Expiry dates

• Product exclusions

• Minimum order values

• Usage limits

• Customer eligibility requirements

• Separate promotional terms

Unless expressly stated, promotions cannot be combined.

We may cancel a discount or order where a promotion has been used fraudulently, improperly or contrary to its terms.

11. Taxes and Import Charges

Applicable taxes may be calculated based on the delivery address.

Customers are responsible for customs duties, import taxes, brokerage fees or other destination-country charges unless expressly stated otherwise.

12. Shipping

Shipping availability, costs and estimated times are governed by the Shipping Policy and information displayed at checkout.

Delivery estimates are not guaranteed.

Risk of loss transfers in accordance with applicable law.

13. Returns and Warranty

Returns, refunds and warranty claims are governed by the Return and Refund Policy.

Nothing in these terms limits statutory consumer rights that cannot legally be excluded.

14. Intellectual Property

The Aluma website and its contents are owned by or licensed to Flix Ecommerce Ltd.

Protected content may include:

• The Aluma name and logo

• Product designs

• Photographs

• Videos

• Graphics

• Product descriptions

• Manuals

• Website content

• Advertising materials

• Software

• Written content

You may use the website only for lawful personal use.

Without written permission, you must not:

• Copy substantial website content

• Reproduce product photographs

• Use Aluma trademarks

• Scrape website data

• Resell website content

• Create misleading imitations

• Use Aluma content to promote another business

15. User Content

You may be able to submit reviews, photographs, videos, comments or feedback.

You confirm that submitted content:

• Is accurate

• Is lawful

• Does not infringe another person’s rights

• Does not contain malicious software

• Is not fraudulent or misleading

• Is not defamatory or abusive

You retain ownership of your content but grant Flix Ecommerce Ltd a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, display and adapt it for legitimate business and marketing purposes.

16. Website Availability

The website is provided on an “as available” basis.

We do not guarantee that the website will:

• Always be available

• Operate without interruption

• Be free from errors

• Be free from harmful code

• Display completely current information at all times

We may suspend, modify or discontinue website features.

17. Limitation of Liability

Nothing in these terms excludes liability where exclusion would be unlawful.

To the maximum extent permitted by law, Flix Ecommerce Ltd will not be liable for indirect, incidental, special or consequential losses arising from:

• Use of the website

• Improper use of the product

• Failure to follow safety instructions

• Unauthorised modification

• Use of incompatible accessories

• Reliance on general wellness information

• Failure to achieve a particular cosmetic result

Mandatory consumer rights remain unaffected.

18. Indemnification

To the extent permitted by law, you agree to indemnify Flix Ecommerce Ltd against third-party claims resulting from:

• Your unlawful use of the website

• Your breach of these terms

• Your infringement of another person’s rights

• Content submitted by you

• Your misuse or unauthorised modification of a product

19. Affiliate Programme

These terms apply to any person participating in an Aluma affiliate, referral or partner programme.

Affiliates must not, without written approval:

• Promote codes on coupon or deal websites

• Place codes on discount-aggregation pages

• Use paid search advertising

• Bid on Aluma brand terms

• Use paid social advertising

• Misrepresent their relationship with Aluma

• Make unapproved medical or performance claims

• Send unsolicited marketing communications

Aluma may withhold, reverse or cancel commission connected to:

• Fraud

• Abuse

• Returned or refunded orders

• Breach of affiliate terms

• Misleading advertising

• Unauthorised promotional activity

Affiliate accounts may be suspended or terminated without notice following a material breach.

20. Termination

We may suspend or terminate access where a user:

• Breaches these terms

• Engages in fraudulent activity

• Creates a security risk

• Abuses promotions or returns

• Interferes with the website

• Acts unlawfully

• Harasses staff or other users

21. Governing Law

These terms are governed by the laws of England and Wales, unless mandatory consumer law requires otherwise.

Consumers may retain rights to bring proceedings in another jurisdiction where required by applicable law.

22. General Terms

If part of these terms is found unenforceable, the remaining terms will continue in effect.

A failure to enforce a provision does not waive our right to enforce it later.

We may assign our rights and obligations where permitted by law.

We are not responsible for delays caused by events outside our reasonable control.

23. Contact Information

Brand: Aluma
Company: Flix Ecommerce Ltd
Email: support@thealuma.com
Phone: +1 917-730-4016

Legal address:
82a James Carter Road
Mildenhall
IP28 7DE
United Kingdom